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Orders that are returned are subject to a restocking fee of 18%. All returned items must be in new and unused condition with all orginal packing material, cables, documentation, etc. X3's cannot be returned if they have been used to flash a vehicle. Returns will only be accepted for 15 days after purchase. Return shipping fees will not be refunded. Defective items that are covered by SCT's warranty must be returned to SCT according to SCT's policies and conditions. Emailed Tunes are not refundable. Software and ProRacer Packages are not refundable. Pro Racer Training Video CDs and tuning guides are not refundable.